​General Information

These Terms and Conditions (T&C) apply to all contracts for astrological consultations and other services concluded between Toppgast e.U. (hereinafter "Provider") and its clients. Clients within the meaning of these T&C are natural persons who utilize the offered services. If clients are consumers as defined by the Consumer Protection Act (KSchG), the relevant consumer protection regulations apply. These T&C apply to all contracts concluded via distance selling (in particular via email, online booking, or telephone) as well as contracts concluded on-site, in the version valid at the time of the conclusion of the contract. Deviating or supplementary conditions of the client shall not become part of the contract unless their validity is expressly agreed to in writing. Should any provision of these T&C be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision that comes closest to the economic purpose of the invalid provision shall be deemed agreed.

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Scope of Services & Nature of Consultation

Toppgast e.U. provides astrological consultation services based on classical and modern astrological methods. The subject of the consultation is the symbolic interpretation of astrological constellations regarding personality development, self-discovery, decision-making, and individual life processes. Astrological consultation does not constitute a scientifically or empirically proven method but is based on a symbolic, interpretive approach. The content conveyed is intended as an impulse, an offer for reflection, and an orientation aid, not as an objective statement of fact or a binding forecast. The services offered do not replace medical, psychological, psychotherapeutic, psychiatric, legal, or financial advice or treatment. No diagnoses are made, and no promises of healing or success are given. Astrological statements describe tendencies, potentials, and developmental directions, but do not represent definitive predictions or guarantees for future events or developments.

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Conclusion of Contract and Placement of Order

The presentation of the offered services does not constitute a legally binding offer, but rather a non-binding invitation to contact. Contact initiated by the client, particularly via email, telephone, or online form, is considered a non-binding inquiry. Before a contract is concluded, a free and non-binding initial consultation of approximately 10 minutes generally takes place to clarify the request, the scope of services, and organizational questions. A binding contract is formed informally, in particular by accepting an individual offer via email, confirming an agreed consultation appointment, or through other clear declarations of intent by the client. A written signature is not required. Clients who are consumers as defined by the Consumer Protection Act (KSchG) are hereby informed of their right of withdrawal in accordance with the Distance and Off-Premises Transactions Act (FAGG). Details on withdrawal can be found in the "Right of Withdrawal" section of these T&C. Upon acceptance of the offer, these T&C are deemed agreed. The Provider is entitled to reject inquiries or orders without providing reasons.

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Prices and Payment Terms

All prices are stated in Euro. Due to the application of the small business regulation according to § 6 Abs. 1 Z 27 UStG, no VAT is charged. The amount of the fee and any applicable surcharges will be communicated transparently in the offer before the conclusion of the contract. All prices are subject to any surcharges explicitly stated in the offer. For on-site consultations in Vienna and the surrounding area, a 15% surcharge will be added to the agreed fee. For consultation appointments on weekends (Saturday and Sunday), a 30% surcharge applies. Unless explicitly agreed otherwise, fees are to be paid in advance. Mobile astrological offers and on-site consultations are excluded from this, where payment may also be made in cash by agreement. In any case, the Provider will issue an invoice regardless of the chosen payment method. The timeliness of payment is determined by the date the Provider receives the funds. If the client falls into arrears, statutory default interest applies. The Provider is entitled to claim reasonable dunning fees, provided these are necessary for appropriate legal pursuit.

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Appointment Scheduling, Cancellation, and Default

Consultation appointments are agreed upon individually after the contract is concluded and are binding. Cancellation or rescheduling is possible free of charge up to 48 hours before the agreed appointment. If a cancellation or rescheduling occurs less than 48 hours before the appointment, 50% of the agreed fee will be invoiced. This regulation specifically accounts for the time reserved for the consultation as well as the associated organizational and preparatory effort. If a client fails to appear for the agreed appointment without prior notice, this is considered a short-term cancellation. In this case, 50% of the agreed fee will be charged. If an already agreed appointment must be rescheduled or canceled for reasons beyond the Provider's control (e.g., illness, force majeure), a replacement appointment will be arranged. Payments already made remain valid and will be credited to the replacement appointment. Further claims, particularly for damages or reimbursement of other expenses, do not exist to the extent permitted by law.

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Right of Withdrawal

If the client is a consumer as defined by the Consumer Protection Act (KSchG) and the contract was concluded via distance selling (e.g., email, telephone, or online booking), they are entitled to a 14-day right of withdrawal under the Distance and Off-Premises Transactions Act (FAGG). The withdrawal period begins on the day the contract is concluded. To exercise the right of withdrawal, the client must inform the Provider of their decision to withdraw from this contract by means of a clear statement (e.g., via email). No reasons are required. The statement should be directed to: mail@toppgast.online

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Early Commencement of Service

If the client expressly requests that the astrological consultation begins before the expiry of the withdrawal period and the service is fully rendered, the right of withdrawal expires. In this case, the client confirms that they lose their right of withdrawal once the service has begun. Consent for early commencement can be given orally at the start of the consultation and will be documented by the Provider for verification purposes.

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Liability and Personal Responsibility

The astrological consultation by Toppgast e.U. serves exclusively for personal development, self-discovery, and orientation. It does not replace medical, psychological, psychotherapeutic, psychiatric, legal, or financial advice. No diagnoses are made, and no promises of healing or success are given. Clients act under their own responsibility throughout the entire consultation process and decide independently to what extent the insights, interpretations, or recommendations gained are implemented. The Provider assumes no guarantee for the accuracy, completeness, or feasibility of the content conveyed in the consultation. Decisions, actions, or conclusions derived from the consultation or from provided information are the sole responsibility of the client. The Provider's liability for damages resulting from the consultation is limited to intent and gross negligence, to the extent permitted by law. No further liability is assumed for direct or indirect damages resulting from the application or non-application of the consultation results. The consultation is based on the information provided by the client (e.g., birth data). The client is responsible for the accuracy and completeness of this data. Interpretation discrepancies resulting from incorrect information do not constitute a liability claim.

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Technical Requirements for Digital Consultations

Digital consultations are conducted via the video conferencing software Zoom. A stable internet connection is required for participation (minimum 50 Mbit/s). The use of Zoom is free of charge for clients but requires agreement to the Zoom Terms of Use. For optimal consultation quality, it is recommended to use a device with a sufficiently large screen (laptop, monitor, tablet) and to turn on the webcam to facilitate the flow of conversation and support personal communication. It is the responsibility of the client to ensure the technical functionality of their devices. Digital consultations can be recorded at the client's request. The recording is provided exclusively for the client. Should a recording be technically impossible, no claim to financial or other compensation arises, as the consultation is considered rendered. Storage and Deletion: Recordings are stored in accordance with the GDPR and are automatically deleted after 12 months, unless another legal retention obligation exists. Sharing recordings with third parties is prohibited and constitutes a violation of data protection regulations, which may result in legal consequences.

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Data Protection and Data Processing

Upon conclusion of the contract, the client agrees that the data collected within the scope of order fulfillment (e.g., name, contact details, birth data) will be stored and treated confidentially by Toppgast e.U. The data will be used exclusively for the execution of the agreed consultation services, invoicing, and communication. Clients have the right at any time to access, rectification, erasure, or restriction of the processing of their personal data, as well as the right to object to the processing. For detailed information on the type, scope, and purpose of data processing as well as the rights of the client, please refer to the full Privacy Policy.

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Final Provisions

The law of the Republic of Austria applies, excluding international private law. To the extent permitted by law, the place of jurisdiction for all disputes arising from or in connection with this contract is the Provider's registered office. Should individual provisions of these T&C be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a regulation that comes closest to the economic purpose of the invalid provision shall be deemed agreed. The Provider reserves the right to change these T&C at any time. Changes will be announced to clients in a timely and transparent manner. All content of the consultation services, the website, materials, and recordings are protected by copyright. Any use or disclosure without the express consent of the Provider is prohibited.
 

Subject to errors and misprints. Status: April 16, 2026
Subject to change. © Toppgast e.U., Yannick Nils Arick Rudolph, MSc